Refund policy
Absolutely! If you're not completely satisfied with your purchase, you may return your item within 30 days of receipt.
Return Conditions:
Items must be unworn, unwashed, and in their original packaging with all tags attached.
Products should be free from damage or signs of wear.
For hygienic items, please ensure they are thoroughly cleaned before returning.
If an item is defective upon arrival, please notify us immediately.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Returns will be processed within 1–5 business days upon receipt.
We reserve the right to decline returns if items appear used or damaged beyond our responsibility.
How Do I Initiate a Return?
To start the return process:
Email us at info@oliviasmiths.com with:
Your order number
A brief description of the reason for return
Your full name and shipping address
Await our response with the return address and further instructions.
Please Note: Do not send returns to the sender's address; we will provide the correct return address upon request.
ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.
Cancellation Policy
We understand that sometimes plans change.
Orders can be cancelled within 10 minutes of placement for a full refund.
After this window, orders are processed automatically, and cancellation isn't guaranteed.
If your order has already shipped, please wait for its arrival and then initiate a return as outlined above.
Important Notice — Please Read Before Requesting a Return
Olivia Smith follows the guidelines set out by Australian Consumer Law. Please note that returns for reasons such as change of mind, incorrect sizing, or personal preference are not automatically accepted.
We encourage mindful purchasing, as repeated or unnecessary returns may result in limitations on your account. Thank you for understanding and shopping consciously.
For any further assistance, feel free to reach out to our support team at info@oliviasmiths.com.