How can I contact Olivia Smiths?

You can email us at info@oliviasmiths.com where our customer service team will be happy to help you with whatever you need!

Is delivery free?

Yes, all orders placed come with fast and free delivery

How long does shipping take within Australia?

We aim to process all orders within 1–3 business days. Once shipped, delivery within Australia typically takes 4 to 7 business days via AusPost. You’ll receive a tracking link via email as soon as your order is on its way.

Can I return an item if it doesn’t suit me?

Absolutely, lovely! If you're not 100% happy with your purchase, you’re welcome to return it within 30 days of receiving it, as long as it’s unworn, unwashed, and in its original packaging. Please visit our Returns page for all the details.

What if my order arrives damaged or faulty?

Oh no! We’re so sorry to hear that. Please email us at info@oliviasmiths.com within 48 hours of receiving your order, with your order number and clear photos of the item. We’ll make sure everything is made right for you